Accessing Services During Public Health State of Emergency

The Agency is open for limited Workforce Services. All services are still available and accessible without requiring a visit inside the agency.

Documents for all programs can be placed in the agency drop box which is located off the Main Street entrance. Please do not leave cash or checks in this box.


Ohio has two ways to file for unemployment benefits.

The fastest and easiest way is to file online at You can file 24 hours a day, 7 days a week. You can also file for unemployment benefits by phone:
7 a.m. to 7 p.m. weekdays
from 9 a.m. to 5 p.m. on Saturdays
and from 9 a.m. to 1 p.m. on Sundays

1-877-644-6562 (OHIO-JOB)
PUA Call Center Hours:  1-833-604-0774 
(Pandemic Unemployment Assistance)

Child Support:

Contact us page. The contact us page allows you to access the direct phone lines and email addresses for case managers as well as the link to the state web portal. The web portal provides online access to report changes and view/print case and payment information.

Child Support payments can be made in person at the County’s Drive Thru Payment Center located at 135 West Chestnut Street, Lancaster.

Public Assistance Programs:

You can call 1-844-640-6446 to apply, renew, or make changes for cash, food, or medical assistance. Find help with navigating the prompts here. - This site allows you to apply, renew, or make changes for cash, food, or medical assistance.

You can drop off documents to the drop box located off of the Main Street entrance (please do not leave cash or checks in this box) or email them to [email protected].

PRC - Emergency Assistance:

To qualify you must be under the 200% Federal Poverty Guideline and have children in the home or be pregnant. Click Here for additional information.

Child Care:

Please contact us to update your child care provider(s) or report any other changes to your case. 

Please call us at 740-652-7889 or email us at [email protected]

Child care providers were permitted to reopen on May 31, 2020 for more information for families please visit

For more information for providers please visit


Workforce and OhioMeansJobs Services:

The OhioMeansJobs (OMJ) Center is now open on a limited basis for customers who are actively seeking employment or need to file unemployment AND do not have access to a telephone and/or internet at home.
For customers meeting that criteria, the OMJ Center is open M-F from 8:00am – 4:00pm.

You can utilize

You can also reach any member of the Workforce team from this linked page.

Protective Services:

Protective Services staff will remain accessible during normal business hours, Monday through Friday 8 a.m.-4 p.m., and continue to provide emergent on-call coverage 24 hours a day, seven days a week. We are continually evaluating the ability to safely provide parenting time and other contact services to assure the safety of staff and customers at all times.