COVID-19 and Temporary Office Closure Details

The Agency is Closed to the Public Until April 8, 2020. Services are still available and accessible without requiring a visit inside the agency

Documents for all programs can be placed in the agency drop box which is located off the Main Street entrance. Please do not leave cash or checks in this box.


Ohio has two ways to file for unemployment benefits.

The fastest and easiest way is to file online at You can file 24 hours a day, 7 days a week. You can also file for unemployment benefits by phone Monday through Friday (except holidays) from 7am-7pm by calling (877) 644-6562 or TTY (614) 387-8408.

Child Support:

Contact us page. The contact us page allows you to access the direct phone lines and email addresses for case managers as well as the link to the state web portal. The web portal provides online access to report changes and view/print case and payment information.

Child Support payments can be made in person at the County’s Drive Thru Payment Center located at 135 West Chestnut Street, Lancaster.

Public Assistance Programs:

You can call 1-844-640-6446 to apply, renew, or make changes for cash, food, or medical assistance. Find help with navigating the prompts here. - This site allows you to apply, renew, or make changes for cash, food, or medical assistance.

You can drop off documents to the drop box located off of the Main Street entrance (please do not leave cash or checks in this box) or email them to

PRC - Emergency Assistance:

No longer accepting PRC applications for assistance due to exceeded available funding.


Child Care

All child care providers (centers and home providers) are closed as of Wednesday, March 25, 2020 at 11:59 pm. For more information or if you are an essential worker and would like to use a Pandemic Provider please visit

Child Care providers who are interested in becoming a Pandemic Provider please visit

Workforce and OhioMeansJobs Services:

You can utilize

You can also reach any member of the Workforce team from this linked page.

Protective Services:

Protective Services staff will remain accessible during normal business hours, Monday through Friday 8 a.m.-4 p.m., and continue to provide emergent on-call coverage 24 hours a day, seven days a week. We are evaluating the ability to safely provide parenting time and other contact services to assure the safety of staff and customers at all times.