Step 1: Complete Application
Complete a Child Support Services application
Step 2: Gather Required Documents
To assist us in processing your application, please provide these documents if available:
- A valid photo ID
- Your child(ren)’s birth certificate(s)
- Social Security card(s)
Step 3: Submit Your Application and Documents
Return your application and accompanying documentation to Fairfield County Job and Family Services via:
- Mail or In-Person (8:00am-4:00pm)
Government Services (JFS) Building, 239 W. Main St., Lancaster, OH 43130 - Email: JFS-FAIRF-mail4CSE@jfs.ohio.gov
Once received, your caseworker will review your application and may request additional documents. You’ll then be scheduled for genetic testing or a support hearing, depending on case status.
Learn how to establish a legal father-child relationship and the associated support responsibilities. Genetic testing is recommended to confirm paternity.
Terminology
- Obligor: the individual ordered to pay support.
- Obligee: the individual to whom support is owed.
Receiving Payments
- Unless Direct Deposit is selected, the Obligee will be automatically enrolled in the Ohio smiONE Visa Prepaid Card program via smartchildsupport.com.
- If an Obligee is owed support on multiple support cases within the State of Ohio, all payments will be processed onto one Ohio smiONE card.
- Employers must remit payment within 7 days of deduction.
- If you receive public assistance, support payments may be assigned to the state.
- To check balances, call 1-855-279-2744 or log into the Ohio Child Support Customer Service Portal.
Making Payments
- In-person via cash (exact change only), check, or money order at 239 W. Main St., 2nd Floor, Lancaster, OH 43130
- Online with a credit card
- By mail (check or money order):
Ohio CSPC, P.O. Box 182372, Columbus, OH 43218
Note: The drive-thru is temporarily closed for renovations.
Once a child and/or medical support order is established, the CSEA will undertake case-appropriate efforts to enforce the order. The most common enforcement tool is an income withholding, a legally required enforcement method when the Obligor is employed. Additional enforcement methods are legally required if the case enters “default” and some remain at the discretion of the Fairfield County CSEA.
Either parent or guardian may request an administrative review of a child and/or medical support order via the CSEA. Upon application, an administrative review will automatically be granted if at least 36 months has passed since the effective date of the existing support order. A modification application may be granted within the aforementioned 36-month timeframe if certain conditions are met as specified in the application (Request for Administrative Review of the Child Support Order) and all supporting documentation is provided.
Modification Application - Request for Administrative Review of the Child Support Order
Return your application and accompanying documentation (as specified in the application) to Fairfield County Job and Family Services via:
- Mail or In-Person (8:00am-4:00pm)
Government Services (JFS) Building, 239 W. Main St., Lancaster, OH 43130 - Email: JFS-FAIRF-mail4CSE@jfs.ohio.gov
The Fairfield County CSEA files all support orders in court. As a result, any party may file for a Modification in court directly, without the assistance or constraints of the CSEA and its administrative process. Uniform Domestic Relations Form 28 - Motion for Change of Child Support, Medical Support, Tax Exemption, or other Child-related Expenses.
The State of Ohio’s Child Support Calculator can be helpful in generating an approximation of a prospective child support order amount. Knowledge of the financial circumstances of both parties as well as an understanding of Ohio family law and Ohio and federal tax law is necessary to complete the worksheet with complete accuracy. A court, attorney, or child support enforcement agency may have a different interpretation of the specific enterable data for this worksheet, as there can be a degree of subjectivity. If you have questions about child support or the Ohio child support guidelines, you should consider contacting an attorney.
The CSEA reviews and investigates requests to terminate or modify child support obligations. Termination may be initiated by the custodial parent, non-custodial parent, or based on information received by the agency.
- Employers can visit the Employer Information Page from Ohio Department of Job and Family Services for guidance.
- Watch the video: Employer Electronic Child Support Payment Options for step-by-step help.
- Need assistance from Fairfield County JFS? Call 740-652-7888.
The Ohio Child Support Customer Service Portal is both a website and mobile app for easy, on-demand access to your case info. The website can be used online through a desktop or mobile device. You can find the Ohio Child Support mobile app in the Google Play or Apple App stores. Once registered, self-service options include:
- Pay with credit/debit card
- Set up payment alerts
- Check your personal, job, insurance, and child support details
- Print up to two (2) years of payment history
- Send messages, important updates and required documents to your county CSEA
Case Managers can be reached via text, phone, or email